• Shipping policy

Shipping policy

SHIPPING POLICY

Last Updated: September 19, 2026

At FoldNest, we work to process and deliver your orders as efficiently as possible. Please review the following information regarding order processing, shipping, tracking, and potential delays.

Processing Time (Handling Time)

All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed, shipped, or delivered on weekends or holidays.

  • During high-demand periods, processing may take slightly longer.

  • Some products may arrive in their original manufacturer packaging. This does not affect the product's quality or functionality.

Shipping Destinations

We currently ship to:

  • United States (primary market)

  • European Union countries

  • United Kingdom

  • Australia and New Zealand

  • Singapore

  • Selected additional international locations

If your country is not available at checkout, we currently do not ship there.

Products may also be unavailable for purchase in regions or countries that we do not currently serve.

Shipping Carriers

We primarily use:

  • YunExpress

  • Cainiao

Depending on the destination, logistics conditions, availability, or unforeseen circumstances, we may use alternative trusted shipping carriers to ensure successful delivery.

Shipping Time (Estimated Delivery)

Estimated delivery time:

7–16 business days

Delivery times may vary depending on:

  • Destination country

  • Customs processing

  • Local carrier operations

  • Shipping volume

  • Other circumstances outside our control

All delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order details.

From time to time, FoldNest may offer free shipping promotions.

Please note:

  • Shipping fees paid at checkout are generally non-refundable once an order has shipped, except where required by applicable law or where otherwise stated in our Return & Refund Policy.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow approximately 2–5 days for tracking information to begin displaying movement after shipment.

Tracking updates may occasionally take longer depending on the carrier and destination.

Shipping Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including:

  • Customs clearance

  • High shipping volumes

  • Carrier disruptions

  • Weather conditions

  • Local delivery issues

  • International logistics disruptions

  • Other unforeseen circumstances

If your order is significantly delayed beyond the estimated 16-business-day delivery period, please contact us so we can review the shipment and provide available updates.

Compensation for Delays

In cases involving unusual or extended shipping delays, FoldNest may, at its discretion and where appropriate, offer:

  • Discount or promotional codes

  • Store credit

  • Partial refunds

Any compensation will be considered on a case-by-case basis and does not guarantee that compensation will be provided for every delayed shipment.

Nothing in this Shipping Policy limits any mandatory rights or remedies available to consumers under applicable law.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you provide an incorrect or incomplete address, please contact us as soon as possible at:

support@foldnest.shop

We cannot guarantee that shipping information can be changed after an order has entered processing or fulfillment.

Contact

For any shipping-related questions or concerns, please contact:

FoldNest
support@foldnest.shop

Please include your order number in your message so that we can assist you more efficiently.