Refund policy
At FoldNest, we want you to be satisfied with your purchase. This policy explains when returns, refunds, and order cancellations are accepted.
Return Window
You have 14 days from the date of delivery to request a return.
Order Cancellation
You may request to cancel your order within 30 minutes of placing the order.
After 30 minutes, your order may have entered processing or fulfillment, and cancellation is no longer possible.
If you need to request a cancellation, contact us as soon as possible at:
Please include your order number and clearly state that you want to cancel your order.
Return Eligibility
We accept returns only under the following circumstances:
- The item is defective
- The item was damaged upon arrival
- You received the wrong item
For eligible returns, the item must:
- Be unused and unworn
- Be in its original packaging
- Include all original tags, where applicable
- Include proof of purchase
We do not accept returns for:
- Change of mind
- Incorrect product selection
- Misunderstanding of product details
- Personal preference regarding the product's appearance or design
How to Request a Return
To request a return:
- Email support@foldnest.shop within 14 days of delivery.
- Provide your order number.
- Describe the issue clearly.
- Provide clear photos or video evidence showing the problem.
- Wait for our support team to review and approve your request.
Please do not send any product back without receiving return instructions from FoldNest.
Once your return is approved, we will provide the appropriate return instructions and address.
Return Shipping
For approved returns involving a defective, damaged, or incorrect item, FoldNest may provide a return label or appropriate return instructions.
Customers are responsible for following the return instructions provided by our support team.
Unauthorized returns may not be accepted or refunded.
Damaged or Incorrect Orders
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, or incorrect, contact us promptly at support@foldnest.shop with your order number and clear photographic or video evidence.
This allows us to investigate the issue and determine the appropriate resolution.
Product Branding & Compatibility Disclaimer
Some products sold by FoldNest may be manufactured by third-party suppliers and may contain manufacturer or third-party branding.
The presence of third-party branding does not necessarily affect the functionality or intended use of the product.
Unless explicitly stated, products sold by FoldNest are not officially affiliated with, endorsed by, or sponsored by any third-party brand or manufacturer.
Any brand references, where applicable, are used solely for product identification, description, or compatibility purposes.
Product Description & Expectations
Please review the product description, images, dimensions, specifications, and other information provided on the product page before purchasing.
Refunds are generally not provided for misunderstandings regarding:
- Product dimensions
- Product functionality described on the website
- Materials
- Design or appearance
- Brand/manufacturer information
- Naming conventions
- Compatibility
If the product received matches the description, images, and specifications provided on the website, it will generally not qualify for a return based solely on personal expectations or preference.
EU 14-Day Cooling-Off Period
For eligible orders shipped to the European Union, consumers may have the statutory right to withdraw from a purchase within 14 days of receiving the goods, subject to applicable consumer-protection laws and exceptions.
Where this statutory right applies:
- You may return the product within the applicable withdrawal period.
- Return shipping costs may be the customer's responsibility where legally permitted.
- Original shipping costs may be treated in accordance with applicable law.
- Any deduction or handling charge will only be made where legally permitted.
Nothing in this policy is intended to limit any mandatory consumer rights that apply under the laws of your country.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
If your refund is approved:
- The refund will generally be issued to your original payment method.
- Please allow up to 10 business days for the refund to be processed after approval.
- Your bank or payment provider may require additional time before the funds appear in your account.
Where permitted by applicable law, a processing fee of up to 5% may be deducted from certain refunds.
If You Have Not Received Your Refund
If more than 15 business days have passed since your refund was approved and the funds have not appeared in your account, please contact:
Please include your order number so our support team can investigate the status of your refund.